Frequently asked questions
Where do you ship?
We currently ship to Wisconsin, Illinois, Minnesota, Nebraska, and Iowa.
What is the average ship time?
Our goal for delivery is 36 hours from when it leaves our facility. You will receive shipping confirmation when your flowers are on their way!
Who is delivering the flowers?
We use a regional carrier to delivery our products after testing more than 5 different shipping companies. We selected this carrier because of their strong customer service and the care they show for the flowers.
Why do you only ship in the Midwest?
Our priority is affordable quality. At this time, we are comfortable with our Midwest footprint because we know the flowers will arrive timely and beautiful. As the supply chain improves, and we can trust the flowers will arrive in great condition, we will continue to expand. Thank you for your patience!
Can you deliver to PO boxes?
Unfortunately, we are unable to deliver to PO boxes.
Do you deliver on Saturdays or Sundays?
Our small but mighty team needs time to rest and recharge with their families. Therefore, we do not deliver on weekends, so please plan ahead with your ordering!
Can I order over the phone?
We do not accept any credit card information over the phone, therefore all orders must be placed using our website.
Do you make custom bouquets?
All of our bouquets shown on our site have been designed to allow for some creative freedom for our team, so no two bouquets will be the same. At this time, we don’t offer one off, custom bouquets. If you are interested in placing an event order, please email firstname.lastname@example.org to see if we can assist.
Where do your flowers come from?
We source our flowers from South America, California, and Mexico. All of our farms are Rainforest Alliance Certified™ and we have visited almost all of them to ensure safe and proper working conditions are in place.
Can I order from overseas?
You can order from oversees as long as your ship to address is in our delivery zone.
What is your cancelation policy?
Once an order has been placed, we are already allocated stems for your bouquet so cancelations are not possible.
Can my bouquet be a surprise?
Yes, you are welcome to not include a note with your name on the order.
Can I change my note?
Once an order has been placed, we are busy working on the bouquet. You can send the change request to email@example.com and see if they can make the edit if it is caught soon enough.
How big is the arrangement?
The bouquet description will list the stem count range on the product page. We try to keep the width of the bouquet less than 10 inches and the length less than 22 inches so it can fit in the box. You will want to trim the ends of the stems before putting them in your vase.
Do you sell bulk?
Depending on the request, we may be able to provide bulk ordering. We would create a customer link for you to purchase the bulk order from. Please email firstname.lastname@example.org to make the request. In order to ensure we have the product to create your bulk order, please make the request at least a week in advance.
Where can I find my receipt?
Your receipt will be emailed to you once the order is placed. Make sure email@example.com is not blocked in your email account so we don't go to spam.
Do you do special event flowers?
Depending on the needs of the event, we would love to work with you. Please email firstname.lastname@example.org for all special event flower questions.
How close to the picture will my bouquet be?
We have designed all our bouquets as a template for our bouquet makers to use. However, we allow creative freedom when the changes will result in a beautiful product. For example, we may make substitutions for quality depending on our flowers that week. No two flowers are the same so matching things perfectly isn't possible, and we love it that way!
Can I make changes to my order after I place it?
Once an order has been placed, we are already allocated stems for your bouquet so changes may not be possible. Please email email@example.com to see if changes can be made.
Can I return or exchange my order?
Since flowers are perishable, you are not able to return or exchange the product. However if there is a quality issue, please contact us at firstname.lastname@example.org or call us at 608-354-0049. We will work with you to make things right!
Is the box recyclable?
Yes, our boxes, sleeves, and zip ties are all recyclable. Hot tip, the boxes are perfect for storing books and décor too!
How long will my flowers last?
We hope you are able to enjoy your flowers for 5 days. Depending on the type of flowers, this may be longer. To keep your flowers fresh, change the water in your vase, rinse the stems, and give fresh snips often. It is also best to keep them out of extreme temperatures and sunlight. Finally, keep fruits you may also have on your counters away from the flowers.
Do you sell fake flowers?
No, at this time, all of our flowers are real.
How do I take care of my flowers?
Please check out our blog for flower care tips! Basic steps are also listed on the box we ship in and on the flower food packet.
Can I change my address for my subscription?
Yes, you can log into your account to change your shipping address. You are also able to make credit card changes as well.
Can I pause my subscription while away on a trip?
Yes, please email email@example.com to pause your subscription. Make sure to do it early so the next order doesn’t go into processing mode.
Can I change the product I am receiving in my subscription?
Yes, but you will need to notify firstname.lastname@example.org to do so. You are not able to do it yourself at this time.
How does shipping work for subscriptions?
How you choose your initial delivery and cadence, will dictate all future deliveries, so if you select a Wednesday arrival date every 2 weeks, you will receive your flowers every other Wednesday.
Get in touch
Have a question, or want a product recommendation? Get in touch.